Our center

Dear Friend,

Welcome to Gretchen’s Collection.

For an optimal customer experience, we have relevant information to share with you. Please take a moment to determine your specific interests.

# Communication

Due to time zone and geographical differences, our online working hours are from 8pm to 12pm Beijing Time.

If you contact us outside of our operating hours, please leave a message and we will respond promptly upon our return.

English will serve as the official language of communication. Although translation software is available for other languages, but errors in the translation process can easily lead to misunderstandings.

# Payment

We discourage impulsive purchases and encourage thoughtful consideration before making a purchase to avoid unnecessary waste of time and resources.

As we do not engage in mass production, the quantity of each item is limited and some even consist of unique pieces. Therefore, please proceed with the ordering process only after confirming your purchase at 100%.

Currently, we exclusively accept transactions via PayPal due to its superior buyer protection measures.

The prices are denominated in US dollars.

The ordered items will be dispatched upon receipt of payment. 

# Receiver’s Information

For the secure delivery of the order, please ensure that the recipient information provided is accurate and comprehensive. The following is an example:

  • Full Name
  • Phone Number
  • Detail Address
  • City
  • States / Province
  • Country
  • Post Code

Your information will be solely utilized for the sales services provided to you. Please refer to the privacy policy below for further details.

# Package & Delivery

The products will undergo a thorough manual inspection prior to shipment, and four layers of packaging will be provided to ensure adequate protection during transit.

Upon dispatch, customers will receive a tracking number for online logistics status updates.

https://www.17track.net/zh-hk

All orders will be dispatched from Shanghai and transported via YunExpress, an international logistics service provider. Once your package has arrived and cleared customs, it will be delivered by a local logistics provider.

We will deliver the goods in accordance with the order, typically within 3 days. In case of any shortage, delivery will be made within 7 days.

 # Preferential Policy

To express gratitude towards our loyal customers, we are pleased to offer a special discount of 25% after every third successful purchase.

In other words, the fourth purchase will be eligible for an exclusive discount of 25% off the original sale price.  (For example, a $100 product only pay $75)

The preferential policy is applicable to all products, with the exception of limited edition and private collection editions.

 # Goods Return

To optimize customer satisfaction, we 100% facilitate returns for products with quality issues. Please ensure to contact us within 24 hours of the signing time.

We will provide complimentary handling of any defective products for you.

We strongly advise against returns based on personal preference, such as a change of taste or style. In the event of a return, kindly ensure that the original packaging and purchased products are included in the shipment to our designated address. Please note that any costs incurred for return shipping will be borne by the customer.

 # Maintenance

The duration of color preservation for gold-plated products is subject to personal habits. With proper maintenance, fading can be avoided.

While the entirety of silver products will not fade, they may experience oxidation and discoloration over time - a normal occurrence. In the event that pure silver products become blackened, restore their original luster by wiping them with a silver cloth and storing them in a sealed bag when not in use.

The silver needle of earrings is very malleable. In case of deformation, it can be straightened by hand.

The pearls should be stored in a dry and cool environment, away from direct sunlight.

It is recommended to store each piece separately to prevent scratches. Be gentle and allow them to remain in your company for a slightly extended period of time.

# Customs-related Notifications

When the parcel reaches customs, it may undergo a random inspection as per standard policy in every country. Please be aware of and understand this.

# Privacy Policy

When you make a purchase or attempt to make a purchase through the Site, we may have access to certain information of you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

– Communicate with you.

– Screen our orders for potential risk or fraud.

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. You are welcome to decline or reject it at the outset, and we will not disturb you again.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive.

 

Thanks for your attention.